Personal information is any information or opinion that may be used to identify an individual. The Personal information that VNG Cloud collects is generally limited to Personal Information that is incidental to the provision of VNG Cloud’s services (‘the Services’) or the operation of our business.
VNG Cloud collects the following types of information:
Contact details –
CWe collect contact information which may include name, title, address, postal addresses, company name, phone number, fax number and e-mail address, and date of birth.
Billing information –
When you utilise the Services, we collect information including credit card details, billing name and billing address.
Transactional Information –
This is information we collect in relation to the Services such as technical details of the Services you currently use and are interested in, the Services purchased, the way that you communicate with VNG Cloud (email, website or by phone) and usernames and passwords that you create and use to engage with us online including to access online account services and support.
User preferences, opinions and business details –
We collect opinions you have expressed to us to better understand your preferences as a current or potential Customer of VNG Cloud. We also collect any information relating to your business that you choose to provide such as industry, employee numbers and turnover to better tailor the Services to your requirements.
We will keep a copy of any correspondence that you send to us. This enables us to maintain a record of our relationship with you, provide assistance to you and ensure the quality of the Services.
Information collected automatically through our website, when you use the Services or other means –
Information from third parties –
While operating our business, we may collect contact details and business information from third party vendors, suppliers, consultants and advisors.
VNG Cloud does not collect Personal Information about you or your customer’s from the data you store on VNG Cloud’s hosted servers.
We do not intentionally collect, nor want you nor provide sensitive information such as health information, ethnicity, political preferences, sexual orientation or religious beliefs.
VNG Cloud collects Personal Information in the following ways:
When we have collected your personal information, we store it in a specific database segregated from third party data
Sometimes we will give access to your Personal Information to parties located overseas (Canada).
VNG Cloud may give access to your Personal Information to the following parties:
VNG Cloud’s affiliates – VNG Cloud is headquartered in France and operates in 20 countries. One of VNG Cloud’s affiliates may be given access to your Personal Information in order to process that information.
Contractors and third party suppliers – VNG Cloud may engage Contractors or Third Party Suppliers to undertake sales, business or customer support functions. We may exchange information with contractors and third party suppliers, in connection with the provision of the Services or VNG Cloud’s website. These parties and their subcontractors will be contractually bound to use the information only to the extent necessary for them to fulfil their function and VNG Cloud will at all times retain effective control of the information.
Debt collection – In some cases where payment is outstanding under our General Terms and Conditions or Specific Terms and Conditions, we will need to engage debt collection services. In this instance a debt collector will be given secure access to your Personal Information. Access will be limited to what is necessary to recover the debt.
As required by law or to enforce our legal rights– We may disclose personal information where we are obliged to under Singapore law to a relevant authority or where necessary to enforce our legal rights under the General Terms and Conditions and the Specific Terms and Conditions.
We may disclose non-identifying information such as anonymous aggregate data without limitation. This data does not constitute Personal Information.
If you would prefer not receive email communications from us you may unsubscribe, by clicking the unsubscribe link in any email we send to you. This may only unsubscribe you from certain types of email communications. You can manage your email preferences through your customer panel control. Please note that you cannot opt-out from receiving service related emails.
You have the right to request access to or correction of the Personal Information that we hold about you. Should you do so, we will provide access to your Personal Information within reasonable timeframes and in accordance with the APP’s.
We will always confirm your identity before giving you access to your Personal Information. There are some circumstances in which we may refuse to give you access to your Personal Information, in accordance with the APP’s. These include when we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety or that giving access would have an unreasonable impact on the privacy of other individuals.
Requests for access and correction may be made by contacting us using the contact details below. In most cases, we will arrange for access to your information free of charge, however if a particularly complex request is made we retain the discretion to charge a fee. The fee will be reasonable and we will notify you before proceeding what the fee will be so that you may decide whether to continue with the access request.
We will retain your Personal Information for as long as is reasonably necessary to provide the Services, or to fulfil the purposes for which it is collected. We will also retain information as required by law.
We are concerned to ensure the quality, accuracy and completeness of the Personal Information that we hold about you and encourage you to keep your Personal Information up to date.
Please contact us if you have any concerns about your privacy, the way we manage your Personal Information or a request for access or correction that you have made. You may also submit a formal complaint at the contact details listed below
As an VNG Cloud Client the data that you host, transmit or process on our servers may contain your own or your customer’s Personal Information. At all times, you retain effective control of your data, the Personal Information it contains and the way that you manage the data and personal information. You are at all times solely responsible for compliance with applicable privacy law in relation to your data.
This data may be hosted on one of VNG Cloud’s dedicated servers overseas. Storage of Customer Data on overseas servers does not amount to disclosure of Customer Data to VNG Cloud’s affiliates or overseas contractors
Employees of VNG Cloud may have temporary access to Customer Data for the purposes of providing support services as part of the Services, only when you have given your consent and instructions to VNG Cloud to do so. VNG Cloud will not access your Customer Data for any other purpose and will not disclose this data to any other entity, except where required by law.
The security of your data is very important to us and we are committed to adopting international best practice in security. We implement a range of physical, technical and organisational measures to protect your Personal Information and Customer Data which include:
Digital and online services, involve an inherent level of risk which evolves over time. We remain constantly vigilant in responding to this risk, but it cannot be totally mitigated or avoided. Although we will always endeavour to protect your Personal Information and Customer Data through the measures described above, security threats exist and change, and we cannot completely guarantee the security of your information. We will notify you as soon as practicable of any material breaches of security, subject to the needs of law enforcement agencies.
Should you become aware of a security breach please notify us promptly. You are also responsible for ensuring that your passwords and login credentials are kept safe and for implementing appropriate security measures to protect the integrity of your Customer Data.