Client Account

To be able to order VNG Cloud Services, the Client must have a valid Client Account (hereafter known as “Account” or “Client Account”). The Client creates its Client Account online within the VNG Cloud Website. The Client shall provide all the required information (email address, name, address, bank details, etc.), and undertakes that all of the information thus provided is correct and up to date throughout the entire duration of the Contract. When a Client Account is created and used by a third party, such person shall be considered as acting in the name and on behalf of the Client, and having full power and authority to enter into and perform this Contract on behalf of the Client

Activation of the Client Account

Prior to the activation of the Client Account, as well as at any time while the Contract is in effect, VNG Cloud reserves the right to verify the accuracy of the information provided by or on behalf of the Client, and to request supporting documents from the Client. VNG Cloud reserves the right not to activate, or to deactivate, the Client Account in the event that any of the information provided by the Client is incomplete, inaccurate, or fraudulent


Once its Client Account has been activated by VNG Cloud, the Client can order Services. Depending on Services, Orders can be sent using the VNG Cloud Website and/or directly using the Client’s Management Interface and/or using an API which VNG Cloud may provide for said purpose. The Client is solely responsible for the management of its Client Account and associated authentication credentials (user names, passwords, etc.). Any Order for Services sent from the Client Account is deemed to have been submitted by the Client and is binding on the Client. The terms and timescales for the provision of Services vary depending on the Service ordered. Some Services are made available only upon receipt by VNG Cloud of payment from the Client in advance for the relevant Services. It is the responsibility of the Client to ensure that the delivery terms for the ordered Services meet its needs.